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Appointments Feature

Complete appointment system — booking, queue management, status lifecycle, and notifications.

Updated June 2026 6 min read

The Appointments feature is the operational backbone of The Care Nexus...

Booking Constraints

  • A patient cannot book the same doctor twice in the same time slot
  • A slot is only available if it exists in schedule and is unbooked
  • Patients can only book doctors linked to a clinic
  • Appointments can be booked up to 30 days in advance
  • Same-day booking is allowed if slot is in the future

Status Machine

FromToWho triggers
pendingconfirmedDoctor
pendingcancelledPatient or Doctor
confirmedin-progressDoctor
confirmedcancelledPatient or Doctor
in-progresscompletedDoctor

Notification Triggers

  • Booking → doctor gets real-time notification
  • Confirmation → patient notified
  • 24h reminder → email + push notification
  • 1h reminder → second alert

Appointment type field

Each appointment has a type field: in-person or follow-up.