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Support

Get help with The Care Nexus — bug reports, feature requests, and technical assistance.

Updated June 2026 3 min read

The Care Nexus is an actively maintained project. If you encounter bugs, have questions, or want to request features, use the following support channels.

Email Support

For direct support requests

support@carenexus.health

GitHub Issues

Bug reports and feature requests

Open an issue

Documentation

Search these docs first

Browse docs

In-App Chat

If you have a running instance

Go to platform

Before Reaching Out

  • Check the FAQs page — most common questions are answered there
  • Check the browser console for JavaScript errors
  • Check backend terminal logs
  • Verify all environment variables are correctly set
  • Confirm MongoDB connection string and IP whitelist

Reporting Bugs

When reporting a bug, include portal type, steps to reproduce, expected vs actual behavior, and error logs.

Security vulnerabilities

Do not report security vulnerabilities publicly. Email them directly to maintainers.